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FAQs

How do I make an appointment to see the surgeon?
If another doctor has referred you and faxed your records to us, we will attempt to contact you within 1-2 business days of receiving your referral. If you have not heard from us after three days, or if you are a self-referral, please call our office at (254) 202-7204 to be scheduled for a consultation.

Where is your clinic located?
We are located at 50 Hillcrest Medical Boulevard, Suite 102, Waco, TX 76712. Our office is in Medical Office Building 1, attached to the side of the new Hillcrest hospital on I-35 and Hwy 6. Looking at the main hospital entrance, we are on the right. Looking at the Emergency Room entrance, we are down the hill to the left. When you come into the building, walk through the lobby and we are in the first suite on your left.

Do you take my insurance?
It is the patient’s responsibility to make sure we are in network with your insurance. We currently accept Medicare Part B, Medicaid, Tricare, and most commercial insurances, with the exception of the following: First Care, Amerigroup Medicaid, Affordable Care Act plans (Obamacare), and the Family Health Center Gold Card. We do not accept workman’s comp or third party payors including lawyers, auto insurance companies, motor vehicle accidents, school athlete coverage, or VA (with the exception of TriWest). When in doubt, we recommend calling the customer service number on the back of your insurance card to verify. You must have your current insurance card to show proof of eligibility, or you will be considered self-pay. If you receive a new card, please let the front desk know when you check in so we can update your information.

What if I don’t have any insurance?
We accept self-pay patients. You will be responsible for paying $100 at your initial visit, and $50 for any follow-up visits. This amount is required at the time of your visit, and will allow you to receive a discount on any remaining charges. There are also programs you can apply for that will help with your medical bills if you are approved. Please call our office for further details, and we will be happy to get you in touch with someone about these programs.

How much will I be required to pay at my visit?
If you have insurance, we will collect your specialist co-pay at every visit, with the exception of some surgical follow-ups. To determine what your copay is, please look on the front of your insurance card. Patients without insurance must pay $100 for their initial visit, and $50 for follow-up visits. Depending on what is done during your visit, you may receive a bill for any additional charges.

What types of payment do you accept?
We accept cash (but cannot break a $100 bill), check, money order, MasterCard, Visa, and Discover. We also accept debit cards and flex-spending account cards if they can be run as credit.

Do I need a referral to make an appointment?
We accept self-referrals, but ask that you please have your primary care physician (PCP) fax us any visit notes or test results pertaining to your condition. Some insurance plans require an authorization from your PCP before you see a specialist. It is the patient’s responsibility to contact their PCP about this.

Am I making an appointment for the actual surgery, or just a consult?
With the exception of some minor procedures and biopsies that can be performed in the office, all visits are for a consultation only. The surgeon will examine you and discuss your options with you during the visit, and, if you decide to have surgery, that will be scheduled for a later date.

I’m coming in for a minor procedure (mole removal, cyst, etc). Will that be done during my visit?
All possible minor procedures will begin with a consultation. Depending on the size and location of the cyst or lesion, the majority of procedures are able to be done in the office under local anesthetic during your visit. You will not be put to sleep, and you will be able to drive yourself home after the procedure. If the procedure cannot be performed in the office, you will be scheduled for a later date in the operating room.

Do you have a cancellation policy?
We understand that things come up and schedules change, but we ask that you give us as much notice as possible when cancelling or rescheduling to allow us time to open your slot for another patient. After three cancellations or no-shows, we will no longer be able to reschedule your appointment.

What do I need to bring with me to my appointment?
The first time you are seen in our clinic, you will need to bring your driver’s license, current insurance card(s), and your completed paperwork if we were able to send it to you or have you print it from our website. You may also bring a list of your current medications if you would like us to make a copy. For all follow-up visits, please make sure to bring your current insurance cards.

I’ve been seen at Hillcrest before, why do I need to fill out this paperwork?
Our office is currently on a separate medical records system than the hospital and other clinics, so it is important that you fill out the paperwork so we can have up-to-date information about you. We also have our own set of consent forms and policies you need to sign in order for us to treat you. If you have been seen by us before, we ask that you update your information with us each year.

Can my family come with me to my appointment?
There is limited space in the exam rooms, but you may bring friends or family members with you. It is up to you if you would like them to stay in the room with you for your exam or just be present for the consultation.

Do you have someone that speaks Spanish (or other languages)?
We do have some employees that speak Spanish and will do our best to assist you, but we ask that you bring your own interpreter in case our employees are out that day or with another patient.

How soon can I have surgery after I see the doctor?
This depends on the doctor’s schedule and the urgency of your condition, and will be discussed during your visit. We try to accommodate our patients’ schedules to the best of our ability.

How much will my surgery cost?
Every insurance plan is different. Once your surgery is scheduled, our insurance coordinator will call your insurance company and calculate a surgical cost estimate based on your individual benefits. This estimate will be mailed to you, and payment is due two business days before your surgery. It is important to understand that our office can only quote you what is due for the surgeon’s portion of your surgery. You may receive separate bills from the hospital, anesthesiologist, and pathology department.

How long will I be off of work after my surgery?
This depends on many different factors including what type of surgery you have, what kind of job you do, and how fast you heal. Most major surgeries will require you to be on lifting restrictions for 4-6 weeks after surgery. This will be discussed at your initial visit, and again at your follow-up visit.

I have paperwork to be filled out for my job or insurance company. How long will that take?
We require 2-3 business days for the completion of any paperwork, including but not limited to FMLA and disability forms. Your surgeon must sign the paperwork, so this time may vary depending on their schedule. There is a $25 charge per set of paperwork that must be paid before the completed paperwork can be faxed or released to you. Many forms cannot be completed until after your surgery to ensure that we have the correct information and return-to-work dates.

How long will it take to get my test/pathology results back?
This depends on what test you had done, and where it was performed, but the average time is one week for labs and radiology testing, and 1-2 weeks for pathology. We will call you with your results once we receive them and the doctor has reviewed them, but feel free to call us and check if you have not heard from us after one week.

How do I get a refill on my medication?
You must call your pharmacy and have them fax a refill request to our office for all medication refills, with the exception of narcotic medications such as Norco (hydrocodone). Due to the new laws governing narcotic prescriptions, you must get a new, handwritten prescription every time for those medications. We require 48 hours for all prescription refills, and do not refill medications after hours or on weekends, so please submit your refill request before you are out of medication.


Why Hillcrest General Surgery?

As a part of Hillcrest Baptist Medical Center, Scott & White Healthcare, Hillcrest General Surgery in Waco, Texas strives to provide excellence in patient care through providing comprehensive general surgery services in the Central Texas Area.